Customer support · 6 min read
Pareto analysis of support tickets: which issues to fix first
A worked Pareto analysis of a support ticket backlog: how to rank issue types, read the cumulative curve and pick the fixes that remove most of the volume.
Blog
Worked Pareto analyses
Every article ends with a live analysis you can edit. Change the numbers, change the threshold, and see the vital few update — no account required.
Sales · 5 min read
Does the 80/20 rule hold for your revenue? A worked example
Test the Pareto principle on product revenue with a full worked example: how concentrated revenue really is, and what a 70/30 or 95/5 split means for your focus.
Quality control · 5 min read
How to build a Pareto chart for quality defects
The classic quality-control Pareto chart, built step by step: defect counts, sorted bars, a cumulative line and the defects worth fixing first.
Marketing · 5 min read
Which marketing channels actually bring signups?
A Pareto analysis of acquisition channels: find the few channels producing most signups, spot the long tail, and decide where the next hour of work goes.
How-to guide · 7 min read
How to make a Pareto chart in Excel (and a faster alternative)
Step-by-step instructions for building a Pareto chart in Excel — sorted bars, cumulative percentage line, secondary axis — plus a faster way to get the same chart with zero formulas.
Examples · 8 min read
7 real-world examples of the Pareto principle across industries
Where the Pareto principle actually shows up: software bugs, hospital readmissions, warehouse inventory, sales teams, e-commerce, customer success and personal productivity — with the shape of each.
Fundamentals · 5 min read
What is a Pareto chart? Definition, parts and when to use one
A Pareto chart explained plainly: the bars, the cumulative line, the 80% threshold — and the decisions it is (and is not) good for, with an interactive example.
Inventory · 6 min read
ABC analysis for inventory: Pareto thinking for your warehouse
How ABC analysis applies the Pareto principle to inventory: classify SKUs by turnover, set different control levels for A, B and C items, and stop managing every product the same way.